Last updated: October 21, 2026
Changed your mind, or received something that isn't right? Here's everything you need to know about returning an item.
30 days to return
Most items can be returned within 30 days of delivery, as long as they're unused, undamaged and in their original packaging with all parts and paperwork.
Non-returnable items
For hygiene and security reasons, we can't accept returns of:
- Gift cards, eGift cards and memberships
- Skin care, supplements and personal care items that have been opened
- Mouth tape, retainer accessories and other oral care items that have been opened
- Pet beds, toys and grooming tools that have been used
Something wrong with your order?
If an item arrives damaged, faulty or isn't what you ordered, tell us within 7 days and include a photo. We'll replace it or refund you in full, including delivery costs, and we'll pay for the return.
How to return an item
- Contact us at info@shopdealsverse.com or +1 973-267-4300 with your order number (beginning SDV-) and the item you'd like to return.
- We'll send you a return authorization and the return address within one business day.
- Pack the item securely and send it using a tracked service. Keep your proof of postage.
Who pays for return delivery
If you're returning an item because you've changed your mind, the return delivery cost is yours, and the original delivery charge isn't refunded.
Your refund
We'll check your return within 3 business days of receiving it and refund your original payment method. Allow 5 to 10 business days for your bank to process it. Refunds reflect any promo code discount. Cash on delivery orders are refunded by bank transfer or check.
Exchanges
Prefer a different item? Mention it when you contact us and we'll arrange an exchange.
Need help?
Call +1 973-267-4300, email info@shopdealsverse.com or use our contact form.